Not resolved

We had a storm 3weeks ago and our electricity was off for about 24 hrs, when they turned it back on a tree that was touching the wires started burning slowly and making sizzleing sounds. The tree hangs a bit over our pool.

I have 3 small boys 11 and under. I reported it right away and a man came out and said someone will be here in a couple of days to take down th tree and 2 others that are with it. 2 weeks later have heard nothing, so I call again and an other man comes out to see. He says he cant do anything about it and that it is no big deal.(Remind you I have 3 young childrenand the tree keeps burning and falling in the pool.) 3 weeks now nothing done.

Can't swim in the pool its July right now.

Not to mention how I worry about our metal fence that also runs under the lines, an electric current could carry down thru the tree and ground into the fence or pool. The last man who came just blew me off ,and I am upset.

Review about: Entergy Louisiana Customer Care.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

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